How can we help?
Most questions are answered below. Still stuck? Email us and we'll get back to you, usually within two business days.
Where do I find my Player ID?
Open the Game and go to Settings. Your Player ID is the 10-character code shown there (for example K7Q2-M9XW-4T). Tap it to copy. If you open the store from inside the Game, it's filled in for you.
I bought something on the website. Where is it?
Web purchases are delivered the next time you open the Game with an internet connection. If you're already playing, return to the main menu or close and reopen the Game. Still missing after a few minutes? Email us your order number (it's on your receipt and the confirmation page) and your Player ID.
I entered the wrong Player ID
Email us right away with your order number and the correct Player ID. If the items haven't been collected yet, we can usually move them or refund the order.
How do refunds work?
For web store purchases, see the refund policy in our Terms (your receipt comes from Stripe, which sells web store items for us). For purchases made inside the app, refunds are handled by Apple at reportaproblem.apple.com.
Will I lose my progress if I delete the Game?
Your progress is saved on your device. Deleting the Game deletes that save, and any web purchases not yet collected stay tied to your Player ID. Write down your Player ID before deleting the Game so we can help if needed.
Is the website store safe?
Yes. Checkout is handled by Stripe, one of the world's largest payment processors. We never see or store your card number.
Privacy and data requests
See our Privacy Policy. To access or delete the data tied to your Player ID, email us with your Player ID.